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Information |
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| Most Frequently Asked Questions |
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How do I order?
You can order Exeltek products through a number of methods:
1. Through Internet (the easiest and quickest) by going to http://www.exeltek.com.au
2. By contacting our office at +61 3 9548 8117
3. By Faxing your purchase orders (please make sure you provide your details) to +61 3 9558 6372
4. By sending an Email to info@exeltek.com.au
5. By visiting our Store:
Exeltek House
12 Hardner Road
Mount Waverley, 3149
Victoria
Is your stock Australian and covered by local warranty from Authorised service centre?
- Definetely! We never resort to dodgy practice such as parallel/grey import to source our products.
All of our products are sourced locally from the authorised distributor in Australia and therefore is covered by local authorised service centre.
We are proud of our lowest price which is achieved by bulk buying power, honest genuine deal, and creative negotiations.
Furthermore, we never condone the non-aussie way of doing business such as skipping GST, illegally bringing goods from overseas, cutting corners and not adhering to the Australian regulations.
So when you purchased the product from us, you can be assured that you are buying the real deal from 100% Australian owned company.
You claimed that you have the best price, but I saw X product a lot cheaper on the other online website/Ebay, can you match the price?
When shopping around the internet, be wary and mindful about the merchant who you buy the goods from.
Most of the overly cheap goods are actually inferior overseas imports and will not have Australian standard and warranty.
Some of the goods are shipped directly from overseas with no numbers to contact when something goes wrong.
However if you believe that you have found the real deal, simply send us the website link / company name, we will be happy to check it out and match the price!
How do I pay?
We accept the following payment methods:
- Internet Orders : BPAY/Bank Transfer/Visa/Mastercard/Bankcard/Amex (3% Surcharge AMEX only)
- Phone/Fax/Email orders : Bank Transfer/Visa/Mastercard/Bankcard/Amex (3% Surcharge AMEX only)/Cheque/Money Order/Direct Bank Deposit.
Please note that for Cheques, Money Orders and Direct Bank Deposits, the ordered components will be dispatched only after payments have been cleared. This may result in a little delay.
- Store Visit/Pick up: Cash, EFTPOS, VISA/MasterCard/Bankcard and AMEX (3% Surcharge AMEX only).
How long does the shipment take?
- Generally it will take about 2 working days for Australia, depending on the destination.
If you have an urgent needs for your goods, please feel free to give us a call to obtain estimation of the delivery time.
If you happen to live in Melbourne, we also have the same day delivery service by utilising taxi courier from as low as $15 depending on destination
- We use door-to-door courier service for your convenience and security.
- We have very strong commitment to dispatch the order as soon as the payment is cleared.
How much is the shipping cost?
- Australia
The shipping cost is Flat rate AU$9.95 to anywhere in Australia for small items such as Mobile Phones, Digital Camera, Mobile Phone Accessories and Photo Storages
For bigger and bulky items such as LCD/Plasma TV, TV stands and Home Theatre Systems, we will provide you with the most competitive shipping quotation depending on destination /li>
Is my order secure?
Shopping with Exeltek is 100% safe
Your credit card details are used solely for the purpose of payments
We do not store your credit card details on our server; all credit cards details will be passed to E-Way as our payment gateway
All credit card details are encrypted during on-line data transfer using 128 bit SSL technology. You can confirm this by noticing the gold pad lock symbol on your browser.
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