All products sold by Exeltek.com.au are covered by 12 months warranty.
Exeltek.com.au endeavours to provide customer with replacement warranty for any product purchased within 7 days from the data of purchase.
After the 7 days period, manufacturer's warranty applies, except for products specifically covered by Exeltek warranty mentioned in the product description page.
Should a customer receives any product which is faulty or dead on arrival then the customer must notify Exeltek Solutions within 7 days.
Outside the 7 days period warranty, it is at Exeltek.com.au's discretion to
credit, replace, exchange or repair the faulty product.
Manufacturer's Warranty
All our products are carrying either manufacturer or replacement warranty ranging from
1-5 years warranty. Customers should read the product's individual page regarding manufacturer/replacement warranty.
Customers may be required to contact the manufacturer's technical support department directly, to acquire authorisation to return any faulty products.
Technical Support and Warranty Claim Process
Whenever possible , please consult the troubleshooting steps provided in the manual first, or visit the manufacturer's website as normally they have abundant information to troubleshoot the problem you might have.
If all else fails, and you believe the product is faulty, please contact our warranty department to obtain return authorisation. Our warranty department can be contacted on return@exeltek.com.au. or alternatively you can contact us on (03) 95488117.
When contacting us, please have the following information handy for fast and quick processing:
- Invoice/docket number
- Your name
- Product name
- Faulty nature of the product
After the confirmation from our warranty department, please return the faulty product, with proper packaging to our address: Exeltek Warranty Department
12 Hardner Rd.
Mount Waverley VIC 3149
Our technician will then examine the faulty product and process the warranty claim from there.
Depending on the each manufacturer's warranty policy, the product might be repaired or returned back to our supplier for replacement.
