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1300 879 873 / 03 9548 8117

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FAQ

Most Frequently Asked Questions

How do I order?

You can order Exeltek products through a number of methods:

    1.   Online (Easiest and quickest) via http://www.exeltek.com.au 

    2.  By contacting our office at +61 3 9548 8117 

    3.  By Faxing your purchase orders (please make sure you provide your details) to +61 3 9543 6704 

    4.  By visiting our Store (Please place your order online and select the pick up option): 
    Exeltek Solutions 
    752 Springvale Road 
    Mulgrave, Victoria 3170 

Is our stock Australian and covered by local warranty from Authorised service centre?

  • Definetely! We never resort to dodgy practice such as parallel/grey import to source our products. 

    All of our products are sourced locally from the authorised distributors in Australia and therefore are covered by local authorised service centre. 
    We are proud of our lowest price which is achieved by bulk buying power, honest genuine deal, and creative negotiations. 
    Furthermore, we never condone the non-aussie way of doing business such as skipping GST, illegally bringing goods from overseas, cutting corners and not adhering to the Australian regulations.
    Therefore when you purchase from us, you can be assured that you are buying the real deal from a 100% Australian owned company.

You claimed that you have the best price, but I saw X product a lot cheaper on the other online website/Ebay, can you match the price?

When shopping around the internet, be wary and mindful about the merchant who you buy the goods from. 
Most of the overly cheap goods are actually inferior overseas imports and will not have Australian standard and warranty. 
Some of the goods are shipped directly from overseas with no numbers to contact when something goes wrong. 
However if you believe that you have found the real deal, simply email us the website link / company name, we will be happy to check it out and match the price!

How do I pay?

We accept the following payment methods:

  • Online Orders : BPAY, Bank Transfer, Cheque, Money Order, Visa/ Mastercard, Bankcard
  • Store Visit/Pick up: Cash, EFTPOS, VISA, MasterCard and Bankcard.
  • Please note that for Cheques, Money Orders and Direct Bank Deposits, the ordered components will be dispatched only after payments have been cleared. This may result in a little delay.

How long does the shipment take?

  • Generally it will take about 2 working days for Australia, depending on the destination via express courier. 
    If you have an urgent need for your goods, please feel free to give us a call to obtain estimation of the delivery time. 
    If you happen to live in Melbourne, we also have the same day delivery service by utilising taxi courier from as low as $15 depending on destination
  • We use door-to-door courier service for your convenience and security.
  • We have very strong commitment to dispatch the order as soon as the payment is cleared.

How much is the shipping cost?

  • Australia 
    The shipping cost is Flat rate from AU$11.95 to anywhere in Australia for small items such as Mobile Phones, Digital Camera and Mobile Phone Accessories 
    For bigger and bulky items such as LCD/Plasma TV, TV stands and Home Theatre Systems, we will provide you with the most competitive shipping quotation depending on your destination.
  • The rest of the world - please contact us first to obtain shipping quotation.

Is my order secure?

Shopping with Exeltek is 100% safe 
Your credit card details are used solely for the purpose of payments 
We do not store your credit card details on our server; all credit cards details will be passed to E-Way as our payment gateway 
All credit card details are encrypted during on-line data transfer using 128 bit SSL technology. You can confirm this by noticing the gold pad lock symbol on your browser.