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FAQ

Most Frequently Asked Questions

How do I order?

1. Online (Easiest and quickest) via http://www.exeltek.com.au 


2. By emailing your purchase orders (please make sure you provide your details) to info@exeltek.com.au

Where is the click and collect location?

752 Springvale Road, Mulgrave VIC 3170

Is our stock Australian and covered by local warranty from Authorised service centre?

  • Definetely! We never resort to dodgy practice such as parallel/grey import to source our products. 

    All of our products are sourced locally from the authorised distributors in Australia and therefore are covered by local authorised service centre. 
    We are proud of our lowest price which is achieved by bulk buying power, honest genuine deal, and creative negotiations. 
    Furthermore, we never condone the non-aussie way of doing business such as skipping GST, illegally bringing goods from overseas, cutting corners and not adhering to the Australian regulations.
    Therefore when you purchase from us, you can be assured that you are buying the real deal from a 100% Australian owned company.

You claimed that you have the best price, but I saw X product a lot cheaper on the other online website/Ebay, can you match the price?

When shopping around the internet, be wary and mindful about the merchant who you buy the goods from. Most of the overly cheap goods are actually inferior overseas imports and will not have Australian standard and warranty. 
Some of the goods are shipped directly from overseas with no numbers to contact when something goes wrong. However if you believe that you have found the real deal, simply email us the website link / company name, we will be happy to check it out and see whether we can match the price!

How do I pay?

  • Online Orders : BPAY, Bank Transfer Visa/ Mastercard, Debit Credit Card.
  • Please note that for Bank Deposits, the order will be dispatched only after payments have been cleared. This may result in a little delay.

How long does the shipment take?

How much is the postage?

  • Enter your delivery address's postcode on the product's main page to find out the postage.

Is my order secure?

Shopping with Exeltek is 100% safe. Your credit card details are used solely for the purpose of payments  We do not store your credit card details on our server; all credit cards details will be passed to E-Way as our payment gateway 
All credit card details are encrypted during on-line data transfer using 128 bit SSL technology. You can confirm this by noticing the gold padlock symbol on your browser.