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Customer Feedbacks

Feedback by K.Hunt

Just want to say a big thank you for the best service I have ever received. The super fast overnight delivery and very reasonable cost for such a fast delivery is brilliant. The product was on my doorstep within21 hours and your prices are the best on the internet. Thank you once again.
K.Hunt

Feedback by Susan Lloyd-angol

Hi there Thank you very much for the excellent service, great price and amazing delivery time on the Nokia I just purchased from you. . you guys had it unlocked when no-one else locally did, and without charging a ridiculous price for it. Will definitely come to you when my husband's phone needs upgrading in the next 12 months and will recommend you to friends. I have also put my feedback on Google. Best Susan
Susan Lloyd-angol

Feedback by N. Zunic

Thankyou for such a fantastic service. Cheap prices, great customer service and speedy delivery...what more you could you ask for? I'll definitely be shopping here again. -N. Zunic
N. Zunic

Feedback by Bruce C - Australia

FANTASTIC service. Something rare these days.

The help in checking if my camera needs a XDCF or just a CF, was unexpected! Others told me to go and find out myself, and call them back.
Not only did it only take 1 day, your courtesy call to see if it had arrived earlier in the day was a great suprise!

BRILLIANT!

Thanks heaps, will without doubt be dealing with you again! I will have no problem recommending you to MANY others.

Take care
Bruce C.
Langwarrin Vic
Bruce C - Australia

Feedback by M. Douglas

Hi, Got the goods today. Very impressed with the service and prompt delivery from you guys. Will be sure to recommend you to all my friends. Thanks, Mark
M. Douglas

Feedback by C. Southgate

Hi, Thank you so much for the very prompt delivery and service I received. I’ve done a lot of online shopping in the past and this is the 1st time that I’ve received such good service not to mention the cheap prices. I ordered my goods and they were with me the next business day. The online transaction was smooth and hassle free, I could even track my order online. Love it!
C. Southgate

Feedback by T. Andrews

Thanks for the excellent sevice. I lost my bluetooth Monday night. Found your great price (cheapest anywhere) on Tuesday morning and had my new one delivered here in Hobart on Wednesday morning. Outstanding - thanx to you all! T. Andrews
T. Andrews

Feedback by I. Clements

Hi, Just wanted to let you know that the Samsung phone I ordered arrived on the specified day and is now in use. I would also like to say that I am VERY impressed with your service and value. I initially ordered a basic telephone on the Friday evening and decided to change to a more advanced model over the weekend - I rang your offices on the Monday morning, spoke to a cheerful young lady, who made the appropriate amendments to the order and I received the new telephone on Wednesday morning. Will recommend your business to anyone seeking an unlocked mobile telephone. BTW the S8300 is excellent. Regards I. Clements
I. Clements

Feedback by N. Schroeder

Thank you very much for your terrific customer service, competitive prices and super fast delivery. I’m very impressed and will be buying from you again. Regards N. Schroeder
N. Schroeder

Feedback by D. Innes

To the Staff at Exeltek, I would like to take this time to say THANKYOU. This is the first time I have ever ordered anything over the internet and I must say that your ease of ordering, the follow up emails on delivery and speed of delivery have been exemplary. Well done and Merry Christmas.
D. Innes

Feedback by J. Vandenberg

I just wanted to say that I was very impressed with the prompt service that your company provided with my recent purchase. I have ordered many things of the internet in the past and the service has never been as good as the one that you provided. Again thank you and we will remember to use your company in future.
J. Vandenberg

Feedback by Mick

Just a short note to say thank you for the best service i,ve ever had in my life. To order a TV at luchtime from NSW and have it delivered to my door in Melbourne at 10.30am the next day is fantastic. Thats what I call quality service. I will have no hesitation in recommending you to others. Quality service Quality product.
Mick

Feedback by P. Rodriguez

I recently had purchased a Phone from one of your sales assistants, Virgo, over a month ago and I must say I was impressed with the level of Customer Service Virgo had given me. He was able to answer all my questions regarding my purchase and greatly assisted me with the package. He had no issues in assisting me outside business hours as my schedule is quite hectic. I would not hesitate to recommend Exeltek to my friends and family. Thanks again and look forward in dealing with Exeltek and Virgo in the future.
P. Rodriguez

Feedback by Edward Dunger

I had no problems at all with my order. It arrived within the timeframe nominated. After a bit of fiddling, I had the Samsung keyboard up and running. Happy with the outcome.
Edward Dunger

Feedback by J Blakeney

I was pleased to find such a reasonable price for the mobile phone I wanted and also the right accessories for it. Order was delivered promptly, no problems.
J Blakeney

Feedback by Tim Hodgson

Excellent Received As Promised AA+++++++++++++++++++
Tim Hodgson

Feedback by Stephen Sayers

Thanks folks for the good service to purchase an HTC Desire C from you recently. I'm enjoying the phone. Your service staff are excellent and they quickly resolved the two hiccups in the purchase. First hiccup was that I paid using direct deposit to your account but the reference number that I used from your purchase email was different to the reference number that you were expecting, so it was difficult for your staff to match my payment to the purchase. 2nd hiccup was that the phone wasn't unlocked when I received it, this was rectified same day by your friendly team. Many thanks.
Stephen Sayers

Feedback by Ryan Critchlow

Good fast service. Products are what they were represented to be
Ryan Critchlow

Feedback by Fredrik Larsson

Very happy with the service I got. I had several enquires sent by email and they were answered very quickly. Product was shipped instantly after order placement and arrived two days later. I will return to this store for further business. // Fredrik
Fredrik Larsson

Feedback by David Shaw

Seemless purchase from order to delivery. Great product too!
Thanks Exceltek, much appreciated!
David Shaw

Feedback by Catherine Mendoza

I was very satisfied with the service I received from Exeltek. I ordered the item Friday afternoon and it was delivered Monday afternoon. I wasn’t expecting that delivery will be that quick so it was such a pleasant surprise to receive it after three days, two of which are even weekends! The product also met my expectations so I will definitely order again.
Catherine Mendoza

Feedback by Robert

This was my first experience with Exeltek; it was a very positive one. I found the website easy to negotiate; the product was delivered very promptly and charges to my account were as indicated.

I will not hesitate to use Exeltek in future.
Robert

Feedback by Ranee Brennan

The service was prompt and efficient and the goods arrived as promised, with no delay.
I would use your services any day and recommend you to others without hesitation.
Ranee Brennan

Feedback by George

Ordered genuine Samsung accessories for my Galaxy Tablet 10.1. Great price and delivery in 2 days. Very satisfied and recommend shopping experience
George

Feedback by Robert Hetherington

Ordered two new mobile phones. Both orders were dealt with promptly and arrived in the specified time frame. Great service, prices and products.
Robert Hetherington

Feedback by Dagmar Jensen

I was extremely happy with the whole process.
Your website was clear and offered all info needed.
Delivery was speedy and I appreciated the phone call.
Dagmar Jensen

Feedback by Yiqun Chen

I bought a samsung-ua40es6200m smart TV from Exeltek, it is absolutely fantastic! The delivery is very fast and I will definitely shop in Exeltek in the future!
Well done, Exeltek!!!
Yiqun Chen

Feedback by Geoffrey Stephenson

My experience in purchasing the portable breath tester was first class.
Effeicient and effective.
Product is easy to use and the instructiions easy to follow.
All over a good experience. Well Done. Customer Service.
Geoffrey Stephenson

Feedback by Albert Zito

I recently bought a TV. It price was low and it was delivered quickly. I am very satisfied with the service you provide.
Kind regards,
Albert
Albert Zito

Feedback by Ashley Roach

Seamless purchasing & delivery experience; delivered on time and phone works fine.
Ashley Roach

Feedback by jack

item arrived safely and was as described. Another satisfied customer.
jack

Feedback by James Dawkins

Very Good all OK. Pleased. Thank You.
James Dawkins

Feedback by Leanne

My second purchase with Exeltek. Brilliant service. Phone arrived next day. Order was incorrectly placed. A quick call from a sales consultant had the problem sorted in seconds. Very pleased that my small mistake was picked up and corrected. Will recommend to all my friends. Many thanks, and keep up the good work.
Leanne

Feedback by Heidi Chapman

I just wanted to say thanks for the great service I received during a recent phone purchase. I phoned to check on some features of the phone and was assisted by a very polite person with good product knowledge and once I had placed the order, the phone arrived within two days. It is an excellent product at an excellent price with good service as a bonus - I'll be back!
Heidi Chapman

Feedback by Jeff

I was very pleased with the level of service I recieved. The sale was complicated by a supplier out of stock issue with one item but this was handled with professionalism and refund issued promptly.

! will certainly be back!
Jeff

Feedback by David Mc

Hi there,

Just three things......
Very good communicators, very competitive pricing and fast delivery.
Wiil source from you again. Extremely satisfied.
Many thanks
David
David Mc

Feedback by Cathy

Very happy with the mobile phone I purchased from Exeltek - competitive price, great communication and the phone was ready to collect the day after I ordered.
Cathy

Feedback by Ari Indra

The overall service was good. Notwithstanding, it would be even better if a notification email was sent whenever there is delay (however slightly) in the delivery of the product (i.e. in my case, I had to call to enquire and was told that there was a delay in the delivery for a couple of days).

Many thanks Exeltek Team
Ari Indra

Feedback by Michael sheedy

Excellent service. Phone was great value and arrived very promptly as promised. I am very impressed with the quality of the product and the professionalism displayed by the company. I highly recommend purchasing from Exeltek.
Michael sheedy

Feedback by daniel clarke

thankyou for samsung led smart tv as you know i had to send telly back to samsung as there was a 20mm dirt mark inside screen,the tv was quickly replaced and now i am happy with the tele thankyou for making the effort in sending a technical adviser down,all is well now and i would deal here again....dan clarke
daniel clarke

Feedback by A Francey

I could not be happier with my dealings with Exeltek. A great product, at a great price, delivered fast and without any hassle.
Thank you
Aaron
A Francey

Feedback by Carrie McKenzie

I ordered an Otter box for my new iPhone 5. I was very, very impressed with both the communication from Exeltek and the delivery speed was amazing!! Living in Darwin, we are used to things taking a week or so, this arrived in less than 48 hours, virtually unheard of to Darwin!! Thank you so much, you were an absolute pleasure to do business with and I will tell everyone about your company. A very, very happy customer!
Carrie McKenzie

Feedback by MAREE DELORENZI

Impressed with the quick turn around time and ease of purchase. Thank You
MAREE DELORENZI

Feedback by anusha

Excellent service, great communication, very happy with their work
anusha

Feedback by Julie Lyne

I purchased a book cover for my Samsung Galaxy Tablet recently and the whole process was very easy. I was amazed by the prompt processing and delivery of the item. I am very pleased with it. It is just what I wanted. Thank you.
Julie
Julie Lyne

Feedback by Jane Barrington

I was very impressed with the service - best price and delivered within24 hours. Have already recommended you to other people and will definitely use the site again.
Jane Barrington

Feedback by Brian Cahill

Great service the best price and very fast delivery.
Have used before and will use again.
Brian Cahill

Feedback by Sarah Chambers

Good product and service
Sarah Chambers

Feedback by Jason Rock

Great cheap prices, communication and easy pick up!!
No problems.
Jason Rock

Feedback by Nick

Very pleasant experience. Made a purchase 2 days before Easter and was impressed that delivery form Melbourne to Sydney was arranged next day.
Nick

Feedback by Wayne McGuirk

Couldn't be happier with the service, Easy process & quick turn around, I would recommend.
Wayne McGuirk

Feedback by Neville

Top product, excellent experience and fast shipping good to see an aussie online store who gives customers a top experience thanks guys appreciate it
Neville

Feedback by John Ambrose

Excellent service - prompt delivery. Everrything an on-line sales experience and transaction should be
John Ambrose

Feedback by miro

Great service and good products
miro

Feedback by Robbie Byrd

Samsung ST66 digital camera-delivery was prompt 2-3 days to WA. Camera is excellent for older person, clear photos.Easy secure payment method from your site.
Robbie Byrd

Feedback by samip

Item is good as described and A+ quality . very happy with the product .

Thanks Exeltek
samip

Feedback by Owen Griffiths

I found that the service from Exeltek was excellent. The purchased product arrived promptly. Their method of customer authentication is unusual and has the potential to cause a minor delay, however, is very effective and necessary to avoid fraud.
Owen Griffiths

Feedback by S.Khan

Great prices, reasonably quick delivery .
S.Khan

Feedback by Reece Elliott

Excellent price and service was prompt delivery only took a couple of days.
Would highly recommend purchasing goods through this company
Reece Elliott

Feedback by Reece Elliott

Great price on my Apple Mac Pro 15" It was the best price I found. The turn around time from online purchase to delivery was only three days.
I would certainly recommend your company to others.
Reece Elliott

Feedback by Tracey Cassidy

The supplied phone is what was described on your site and what we needed to do the job. Delivery was prompt....so overall the experience has been a positive one.
Tracey Cassidy

Feedback by david

Great service and quick replacement of a broken item.
david

Feedback by Barbara Clare

Great price on a hard to find product & once it shipped delivery was very quick.
Also the woman I dealt with in the phone each time I called was excellent.

Only problem was the following. I put on my order that I could not take delivery until 18/4 (I made the purchase on the 11/4). Unfortunately this led to my purchase not being dispatched until that date, which meant it arrived 3 days after that.
No communication was made about this.

When I said delivery on the 18th, I assumed that would mean dispatch around the 15th or 16th.

No harm done, just would have been good if someone had let me know about that!

Any way it's here now and all great.
Thanks
Barbara
Barbara Clare

Feedback by Dennis Kelly

Great service and good communication. Hope to use your company again some time in the future. Would recommend you to our friends and family. Thank you.
Dennis Kelly

Feedback by Craig

Superb service. Bought my Samsung Galaxy S2 from here 2 years ago and now my HTC One - both at great prices and delivered to me (Hobart) within 24 hours. If only everyone did this ... Very happy customer.
Craig

Feedback by David Kerr

I bought a Samsung Wireless Audio Dock from Exceltek and was very happy with the whole process. The price was very good, the payment process was smooth and the delivery was very very quick. I have bought a couple of products from Exceltek now and the service I have had has been great each time. I would highly recommend them to anyone. Keep up the good work.
Regards
David
David Kerr

Feedback by L

best price, fast courteous service. Will be shopping at your online store again. Thanks
L

Feedback by Dominik Rzepa

Very fast delivery, fantastic price ($120 cheaper than mobicity.com.au), reliable and very convenient. I'm very happy with my purchases and I'll do business with you guys again for sure!!
I was amazed by the low price of Samsung XCover 2 ($275) and the quality of the service. I have recently tried to buy a phone from mobicity.com.au and after waiting 5 weeks and listening to B/S from their "staff" that the phone is on its way from UK or Hong-Kong I just gave up and forced them to give me my money back. I'm so glad that there is Exeltek where prices are low and customer service is great as well.
THANK YOU!!
Dominik Rzepa

Feedback by DYLAN BEYNON

I was very happy with the delivery time of my Computer screen, I will most definate use your Company again in the near future. Thanks very much.
Dylan
DYLAN BEYNON

Feedback by Rod Pohl

I am most unhappy with your company, firstly the delivery, the unit was in the Mount Waverly facility for 6 days, maybe not your fault but I did complain to Aust Post, they at least got back to me and apologised.
As for the unit there were a number of problems so I sent an email to your company,(Hi Exeltek

Finally received my AlcoSense today at lunch time, first problem was I put the supplied batteries in the device and found it would not work/switch on, the batteries were flat, after fitting new batteries and a mouth piece I tried to test it, I had had 2 full scotches and water in less than an hour so expected a reading, but all I got was zero, I then realised that there was no air passing though the device, inspection of the mouth piece showed that it was blocked, I found 4 of the 5 units supplied were blocked and only one okay which I fitted.

I then tried both the fast and the normal method but still got zero reading, I expected at least a 0.02 to 0.04, I eventually washed my mouth out with neat scotch and got a very high reading, I kept taking readings as the scotch dissipated and was surprised that the warning light was still coming on at a 0.02 reading saying I had a high reading.

I have contacted AlcoSense and they have referred me back to you for initial comment. I am not very happy as you would guess.

Regards

Rod Pohl ) I waited for one week and having not received a reply I referred the matter to AlcoSense who are handling the situation for me.
Rod Pohl

Feedback by John

Excellent, product arrived on time and it was real unlike the last one I purchased! Australian owned is much safer...
John

Feedback by Jenny Cardenas

Thank you for the fast and great service. The item was well packaged and exactly what I ordered. It included a gift as well!
A big thanks from a happy customer!
Jenny :)
Jenny Cardenas

Feedback by peter j russell

this phone i bought off your company ,it's great ,also the price was great , and delivery was very prompt , the phone works real well out here in the country , an all round a winner , thank very much, peter j russell warracknabeal
peter j russell

Feedback by Trung Nguyen

Best price I could found for the Yamaha EPH100, fast posting. Happy with my purchase.
Trung Nguyen

Feedback by Simon Hearn

I was happy with your service & product...the delivery took about 7 days & the product arrived safely..I would rate it 9/10 as far as a buying experience..well done guys..
Simon Hearn

Feedback by wayne

great people to deal with very happy with sale
wayne

Feedback by Mark Kelly

The headphones I bought were defective, but the sales team replaced them cheerfully and quickly. When the second set were also bad, I was offered a quick and friendly refund without any nastiness or surly indifference!. Well done.
Mark Kelly

Feedback by Mr. Garry Baker

Great product and very easy to use
Mr. Garry Baker

Feedback by Lauretta Robertson

I have purchased products from Exeltek on at least one other occasion and wouldn't hesitate to shop with them again. My latest purchase was a Blueant Q3 Premium Smartphone Earphone, which I am just loving! My mother now wants one too. Shopping with Exeltek was fast and easy, and most importantly, safe! Not being my first purchase with them, I wasn't afraid to buy an expensive item because I knew I could trust them to deliver. I would definitely recommend Exeltek to others for hassle-free shopping, when looking for great products at great prices. Thank you, Exeltek!
Lauretta Robertson

Feedback by sandra cox

Thanks so much we love the Samsung galaxy s4 phone. You were fantastic exaltek. You been great. and I told people too ho to you.
sandra cox

Feedback by Darren Stokes

Great service guys. I ordered online and received my goods just 3 days later. I would definitely recommend you to friends and family.
Darren Stokes

Feedback by Adrian Coulter

I was looking for an HTC One and found that Exeltek was selling them for the lowest price I could find in Australia, unlocked too, without any branding. So I gave them a go and ordered the phone from them. To my surprise the phone arrived within three business days – excellent! The phone is brilliant and is seriously the best smartphone I’ve used (I’ve used iPhones (4S & 5), Samsung, HTC, Motorola & LG). I’m totally satisfied with both the phone and Exeltek and I highly recommend them.
Adrian Coulter

Feedback by Fran Maddern

I recently bought a Samsung TV online with you, and was happy with the purchase process, price and delivery time

Thank you

Fran
Fran Maddern

Feedback by TAKASHI SATO

I have purchased Yamaha Network receiver RX-V773 and Yamaha Speakers NS-777BP.
They are good combination together and I have been very satisfied.

Only delivery notice haven't tossed to a driver that call my mobile phone 30mins before it's delivery.
However the driver was waited me, thank you.

Anyway, good reply for order and delivery services.
Yours
TAKASHI SATO

Feedback by Carolyn

Good & prompt service, the product was according to my specification.
Carolyn

Feedback by Richard

Article as described, in-store pick-up worked well.
Richard

Feedback by Dave Adams

Great company! Very easy to deal with. I ordered the HTC One 32gb and knew from the start that it wouldn't come for a while as it was on back order. When it came into stock, I got a phone call double checking my address, then it arrived within a couple of days. Very pleased overall with the business and my new phone. Cheaper than any grey import I found!
Dave Adams

Feedback by David Chapman

I am glad I chose Exeltek. They might not have a record of it, but they gave me good accurate advice six weeks before I purchased three Fritz!fones to go with my Fritz!box 7390. They were not cheap, but compared to the DECT (non Fritz) hand sets I had been using, they are 100% better and worth every cent. I will probably buy two more and rid myself of the non Fritz handsets completely. They also turn the 7390 system into a mini PABX with phone book.
Exeltek's service was prompt, delivery was fast, and their price was better than most.
David Chapman

Feedback by Donald McNeill

Dear Exeltek,

I am very pleased with my recent Exeltek buying experience. The salesman who answered my call was extremely helpful and courteous.

To improve your service perhaps you could consider reviewing your delivery options. A $11.95 delivery fee for a $12 item is a wee bit out of proportion. The delivery fee could be reduced with an Express Post option.

Overall, very pleased, 8/10.

Kind regards,

Donald
Donald McNeill

Feedback by SANDY ROBERTS

I purchased the Samsung HT-E5550W 1000W Bluray Home Theatre System3D 5.1 Channel 1000W with SMART Hub, Wi-Fi built in, Web for my husband's birthday, who is an avid movie buff.

Next day delivery!
Very pleased with sound and picture and ability to access web via our wifi network, although I am disappointed with the amount of cables to the speakers. I thought I was purchasing wifi speakers however the speakers are not wifi, only the rear wifi unit that connects via cables to rear speakers.

Husband is happy though so that is what matters most.
SANDY ROBERTS

Feedback by FOTINI LOVELL

gr8 service.
gr8 products
will reccommend u and use u again
thanks
FOTINI LOVELL

Feedback by Ted Shimmin

Fast delivery, good pricing and good communications.
Highly recommended.
Ted Shimmin

Feedback by Yu-chiao Hsueh

I was overseas and due to return to Melbourne when I ordered a pair of earphones from Exeltek at an amazing price.

They sent me emails updating me on the status of my order and shipping at each stage and the earphones were waiting for me at my local post office when I returned.

The price was amazing, shipping very fast and communications regular and very professional. I am a very satisfied customer.
Yu-chiao Hsueh

Feedback by Diane Tregoning

Dear Customer Service Department:

I recommend your services to all who want a hassle-free, polite buying experience.

My order was processed without delay and the product was waiting for me when I picked it up.

Parking is easy and I was greeted with a smile.

Thank-you, Exeltek. I have already recommended your company to my son.

Yours sincerely

Diane Tregoning
Diane Tregoning

Feedback by Leanne

I purchased Jawbone Up's recently. Great deal and easy company to deal with. Highly recommended!!
Leanne

Feedback by Greg Price

Very happy with the whole buying experience. The product was exactly as described on your web site, and delivery was very prompt and arrived undamaged. Thankyou.
Greg Price

Feedback by Sarath Thambawita

Very good service . I recommended to all my friend about the Exeltek service. before I go to the local shop I always contact Exeltek. good luck for al your friendly staff

Sarath
Sarath Thambawita

Feedback by Haydn Smith

No issues here - genuine product delivered ahead of estimated delivery time - would use this company again.
Haydn Smith

Feedback by Tracey Cassidy

Very easy transaction, and a speedy delivery. Have used this company repeatedly and have no hesitation in recommending to others. Thankyou
Tracey Cassidy

Feedback by Geoff Spillane

Cannot fault the service in any way. Very efficient and professional. Very happy with the product purchased.
Geoff Spillane
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